Refund Policy
Status: draft · Last reviewed: not yet reviewed
Draft: pending legal review, not final. Edeniso LLC is the operator. This draft is prepared for owner review using public primary sources; unresolved business facts and policy decisions remain identified below. It is not a final agreement or a claim of IP clearance.
1. Overview
Xsolla purchases follow the refund policy identified at checkout and applicable consumer law. This draft does not replace that policy or remove rights the law requires.
2. Who Processes Refunds
The Xsolla company shown at checkout and on your receipt handles the transaction and its refund process. Edeniso LLC operates the game account; the game-account draft is separate from Xsolla’s transaction terms.
3. Eligibility
Xsolla publishes Limited, Moderate and Flexible refund policies. The applicable variant is the one shown for your purchase at checkout. No universal request window or eligibility guarantee is stated here; the applicable policy and mandatory consumer rights control.
4. Consumed Virtual Currency & Items
Whether a redeemed or consumed purchase qualifies for a refund depends on the applicable checkout policy and consumer law. Spending currency does not establish a blanket waiver of statutory rights. Do not assume this draft excludes every consumed purchase.
5. How to Request a Refund
For an Xsolla payment or refund request, visit https://help.xsolla.com/ and provide the transaction receipt or order identifier. Do not send card details, passwords or authentication codes to game staff. For game support, contact admin@edeniso.com.
6. Processing Time & Chargebacks
Follow Xsolla’s instructions for the original transaction and payment method. This draft promises no universal processing time and adopts no automatic account suspension or balance-forfeiture rule for a chargeback.
7. Contact
Xsolla transaction assistance: https://help.xsolla.com/. Edeniso LLC game support: admin@edeniso.com.